There are two aspects of human nature that are always fascinating to me. The first is that people, generally speaking, rarely take immediate action when they have a positive customer experience. The second is that people, again generally speaking, rarely like to say bad things to someone’s face. Combine those two aspects of human nature [...]
Archive for the ‘Social media’ Category
If you tell, expect to talk.
May 13th, 2010
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It will not take you long to figure out that there is some deeper issue feeding this rant, so I might as well put it out there now. I have a very complex and stressful family situation at the moment, and it’s what made me realize just how many times I’ve told – but didn’t [...]
Posted in Friends, family and me, Social media |
They want to hire you AND your best friend.
March 5th, 2010
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A recent Tweet string with @wileyccoyote inspired this post. It went something like this…
I am not currently in the job market looking for a position, but I was as recently as January 2010. I also have many (more than I can count on one hand) friends and family members in the job market. And, many [...]
2010 – the ‘tion year for community & social media
December 30th, 2009
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While working on a community strategy presentation last week, I created a slide titled, “2010 — the ‘tion year.” You know — as in…organizaTION, integraTION and proliferaTION. It was my attempt to tie together and simplify the disparate activities that are going to clutter social media and community strategies in 2010.
2010 is a pivotal year [...]
Community does NOT need a Kitchen Sink
December 17th, 2009
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Let’s face it.
If you are an enterprise with a traditional website, your community is probably now the most trafficked section – especially if you are doing any support or product idea sharing. It is going to be very tempting to add a bunch of “stuff” to your community just to get it some exposure by [...]
